Turning customers into loyal guests.
I'm Okekesam Maria Udoabia — a customer experience & operations leader who blends hospitality warmth with analytical rigor. From front desk to fintech CX, I turn feedback into results.
- 7+
- Years across CX & Ops
- 6
- Industries served
- 100%
- Guest-first mindset
Currently
Parktonian Hotels
★ 2026
Rising Impact
01 — About
Guest-first. Data-informed.
I lead teams and projects the way a great host runs a room — reading the moment, anticipating needs, and making every interaction feel considered.
My career spans hospitality, fintech, retail and pharma — and one thread ties them all: I take a chaotic customer signal and turn it into a calmer, faster, more profitable operation.
I don't just answer tickets. I close the loop.
02 — Toolkit
What I bring to a team.
03 — Journey
Seven years, six chapters.
Every role sharpened a different edge — service, systems, or strategy.
2024 — Present
Front Desk Officer / Customer Service Manager
Parktonian Hotels Limited
- Set the tone of every guest stay from the first hello to the final receipt.
- Resolve concerns on the spot; escalate with judgment when it matters.
- Own reservations, cancellations and modifications across phone, email and walk-ins.
- Reconcile cash and receipts at end-of-shift with zero variance.
2024
CX Admin
Kuda Microfinance Bank
- Turned raw customer feedback into weekly action lists for product and ops.
- Ensured full compliance with data and feedback regulatory requirements.
- Surfaced patterns and trends that reduced repeat contacts.
2024
Customer Service Officer
Wellz New Gadget
- Front line across calls, emails and chats for a fast-moving retail floor.
- Documented every interaction so nothing fell through the cracks.
- Processed transactions and resolved complaints with a calm, human touch.
2020
Manager
Blaze_Inn Ventures
- Set departmental objectives, budgets, policies and procedures.
- Redesigned workflows to lift operational efficiency.
- Mentored new employees on company standards.
2019
Accountant / Inventory Keeper
Ambrose Pharmaceutical Stores
- Recorded daily transactions and prepared clean financial records.
- Ran payroll, reconciled statements and audited stock levels.
2018
Brand Ambassador
PZ Cussons
- Drove product awareness and lifted sales in a fast-paced field environment.
- Coordinated multiple activations with tight, overlapping deadlines.
04 — Education
Learning path
B.Sc.
University of Benin, in affiliation with Federal College of Education, Akoka, Lagos
Nigeria Certificate in Education (N.C.E.)
Federal College of Education (Technical), Akoka — 2016
Secondary School Certificate
St. Paul's Comprehensive College, Mile 12, Lagos — 2012
05 — Recognition
Awards & certifications
- ✦
Rising Impact Award
SAMI Volunteer — 2026
- ✦
Virtual Assistant Certification
ALX — 2024
Let's talk
Have a team that needs a steady hand?
I'm open to full-time CX, operations and front-office leadership roles — remote or on-site in Lagos.